We accept ferry reservation cancellations provided you give us 72 hours notice and you may be refunded the full price minus the transaction fee of 500 baht. In case of emergencies, we like to help as much as we can; however, we are not obligated to refund your tickets if given less than 72 hours to work with. Please note that we can not refund or cancellations ticket during Festival period, Full moon and Holiday. Please see the contact page in order to contact our customer service agents if you have any questions regarding this matter. We are happy to help.